+TV: Remote, Mirror & Share - Data Deletion Instructions

You can request the deletion of your account and associated data for the +TV: Remote, Mirror & Share app. Please follow the instructions below.

1. Requesting Data Deletion via Email

To request the deletion of your data, please send an email to support@plus.tv with the subject line: "Data Deletion Request - +TV: Remote, Mirror & Share".

In your email, please include the following information to help us identify your account and process your request efficiently:

• The email address you used to sign up or log in to +TV: Remote, Mirror & Share (whether via Google, X (formerly Twitter), Facebook, or direct email registration).
• Any other relevant account identifiers if you recall them.
• If you only wish to delete specific data (e.g., only your feedback reports) while keeping your account active, please clearly state this in your email. Otherwise, we will proceed with the deletion of your entire account and associated data on our servers.

What Data Will Be Deleted from Our Servers?

Upon your verified data deletion request, the following data associated with your +TV: Remote, Mirror & Share account, which is stored on our servers (Firebase), will be permanently deleted:

• Your Firebase Authentication Account: This includes:
  • The email address you used to sign up or log in (whether via Google, X (formerly Twitter), or direct email registration).
  • Your unique Firebase User ID (UID).
  • Any display name or profile photo URL provided by Google or X (Twitter) during sign-in, if applicable and stored by Firebase Authentication.
• Feedback Reports: Any feedback reports you have submitted through the app that are associated with your Firebase User ID.
• Your Profile Picture: If you have uploaded a profile picture to your +TV: Remote, Mirror & Share account, it will be deleted from our servers (e.g., Firebase Storage).

Important Note on Locally Stored Data (TV Information)

Information about the TVs you have paired with the +TV: Remote, Mirror & Share app (such as TV names or identifiers you may have assigned within the app) is stored exclusively on your local device. This data is not uploaded to or stored on our servers as part of your account.

Therefore, requesting the deletion of your online account (as described above) will remove your account credentials and feedback from our servers, but it will not automatically delete the TV pairing information stored locally on your device.

To remove this locally stored TV information, you will need to:

• Clear the app's data and cache from your device's system settings, OR
• Uninstall the +TV: Remote, Mirror & Share app from your device.

What Data May Be Retained?

No personal data identifiable to you will be retained after your account deletion request is processed and confirmed.

2. Removing App Permissions from Third-Party Accounts

If you signed in using Google, Facebook, or X (formerly Twitter), you can also remove +TV: Remote, Mirror & Share's access permissions directly from your respective account settings. This will prevent the app from accessing your data from these platforms in the future.

Important Note: Removing app permissions from Google, Facebook, or Twitter does not automatically delete the data +TV: Remote, Mirror & Share has already collected and stored on its servers. For complete deletion of your data stored by +TV: Remote, Mirror & Share, you must use the email request method described in Section 1.

Instructions for Removing Permissions:

• For Facebook:
  1. Go to your Facebook account settings.
  2. Navigate to "Apps and Websites".
  3. Find "+TV: Remote, Mirror & Share" in the list of apps.
  4. Select "Remove".
• For Google:
  1. Go to your Google Account (myaccount.google.com).
  2. Navigate to the "Security" tab.
  3. Scroll down to "Third-party apps with account access" (or similar wording like "Signing in with Google").
  4. Find "+TV: Remote, Mirror & Share" in the list.
  5. Select it and choose "Remove access".
• For Twitter:
  1. Go to your Twitter settings (on web or app).
  2. Navigate to "Security and account access".
  3. Go to "Apps and sessions".
  4. Select "Connected apps".
  5. Find "+TV: Remote, Mirror & Share" and revoke its access.

Contact Us

If you have any questions about this process or your data, please contact us at support@plus.tv.